MCS Solutions is an integrated mental health care program, available 24 hours a day, seven days a week.
This program offers:
To receive the services from MCS Solutions, contact 1-800-760-5691 (Toll Free). Available 24 hours a day, seven (7) days a week.To learn more about any of our Wellness Programs contact our Customer Service Call Center at 787-620-2530 (Metro Area), at 1-866-627-8183 (Toll Free) or at 1-866-627-8182 TTY (Hearing Impaired) during Monday through Sunday from 8:00 a.m. to 8:00 p.m. from October 1 to March 31. Our hours of operation from April 1 to September 30 are Monday through Friday 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 4:30 p.m.
It’s part of the health plan’s benefits
The case management program is free of charge
Direct communication with a case manager specialized in mental health
A support line with mental health professionals available 24/7
Guidance on diagnoses, self-care strategies, treatments and alternatives service available
Every case is managed in an individual and personalized way
Support in your recovery process by providing you the tools to enjoy a better quality of life
Education on how to identify symptoms and signs related to mental health disorders
The Case Management Support Services offer support in your recovery process and are not a substitute for current treatment with your mental health services providers.
For more information,call 1.866.627.4327
Case Management Program Referral