Fax787-620-1343
Service Centers
MailMCS Advantage PO BOX 191720San Juan PR 00919-1720
The beneficiary must send a letter requesting his/her disenrollment from the plan,. The letter must include the reason for the disenrollment, MCS Classicare contract number and their signature.
Member can request the plan cancellation through:
Service Call CenterCalling the Call Center and requesting the plan cancellation. Service hours are Monday through Sunday from 8:00 a.m. to 8:00 p.m. from October 1 to March 31. Our hours of operation from April 1 to September 30 are Monday through Friday 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 4:30 p.m.
Service Call Center:1-866-627-8183
Telesales:1.866.627.8181
TTY (People with hearing disabilities):1-866-627-8182
Medicare24 hours a day, 7 days a week 1-800-MEDICARE (1-800-633-4227) TTY users may call 1-877-486-2048 (toll free)
Rights and Responsibilities from the member:
A NOTE ABOUT MEDIGAP RIGHTS
If you will be changing to the Original Medicare Plan you might have a special temporary right to buy a Medigap policy, also known as Medicare supplement insurance, even if you have health problems. For example, if you are age 65 or older and you enrolled in Medicare Part B within the past 6 months or if you move out of the service area, you may have this special right. Federal law requires the protections described above. Your State may have laws that provide more Medigap protections. If you have questions about Medigap or any special temporary rights you may have, you should contact your State Health Insurance Program Oficina de la Procuradora de Personas de Edad Avanzada at 1-866-513-8172 to get more information about Medigap policies in your State. You may also call 1-800-MEDICARE (1-800-633-4227) and TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week.
If you were enrolled in another Medicare Advantage Plan or Medicare Prescription Drug plan before enrolling with MCS Classicare, you may appear on their records as being disenrolled. If your intent is NOT to disenroll with that plan, you will need to notify them that you enrolled in MCS Classicare and have cancelled your enrollment. They may request a copy of this letter for their records.
Please remember that if you do not have or obtain a Medicare prescription drug coverage or other creditable prescription drug coverage, you may have to pay a late enrollment penalty if you enroll in Medicare prescription drug coverage in the future.
If you would like more information about the disenrollment process from your current policy, you may call 1-800-MEDICARE (1-800-633-4227) and TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week.