MORE DESTINATIONS FOR OUR MEMBERS IN 2023

Getting your transportation benefit is easy and simple. You just have to follow these steps:

1 Validate the town where you reside

Identify which provider is assigned to your town to request coordination of your trip.

Trancita

Ida y Vuelta Inc.

2 Call and coordinate

Call your assigned provider to request the coordination of your trip.
It is important to coordinate your trip 72 hours before the service.

787.296.7212 (Toll free)

Monday to Friday from 5:00 a.m. to 10:00 p.m. and Saturday from 5:00 a.m. to 8:00 p.m

787.842.8777 (Toll free)

Monday to Friday from 8:00 a.m. to 5:00 p.m.

3 Validation

The provider will validate the availability of your transportation benefit and coordinate your trip.
Each one-way trip represents an individual trip.

Click here to learn more about your transportation benefits

The benefits mentioned are a part of special supplemental program for members with chronic diseases. Members must meet all benefit’s eligibility criteria. You might be eligible to transportation for non-medical matters to plan-approved locations through contracted suppliers.

MORE DESTINATIONS FOR OUR MEMBERS IN 2023

Getting your transportation benefit is easy and simple. You just have to follow these steps:

1 Validate the town where you reside

Identify which provider is assigned to your town to request coordination of your trip.

Trancita

Ida y Vuelta Inc.

2 Call and coordinate

Call your assigned provider to request the coordination of your trip.
It is important to coordinate your trip 72 hours before the service.

787.296.7212 (Toll free)

Monday to Friday from 5:00 a.m. to 10:00 p.m. and Saturday from 5:00 a.m. to 8:00 p.m

787.842.8777 (Toll free)

Monday to Friday from 8:00 a.m. to 5:00 p.m.

3 Validation

The provider will validate the availability of your transportation benefit and coordinate your trip.
Each one-way trip represents an individual trip.

Click here to learn more about your transportation benefits

The benefits mentioned are a part of special supplemental program for members with chronic diseases. Members must meet all benefit’s eligibility criteria. You might be eligible to transportation for non-medical matters to plan-approved locations through contracted suppliers.

Contact us

If you have any question about our health coverage,
you may contact us at

Client Service

787.620.2530 (Metro Area)
1.866.627.8183 (Toll Free)

Hearing impaired people (TTY):
1.866.627.8182

1st of Octuber to 31 of March
Monday to Sunday 8:00 a.m. to 8:00 p.m.
1st of April to 30 of September
Monday to Friday 8:00 a.m. to 8:00 p.m.
Saturday 8:00 a.m. to 4:30 p.m.

Orientation and Sales

787.620.2528 (Metro Area)
1.866.627.8181 (Toll Free)

Hearing impaired people (TTY):
1.866.627.8182

1st of Octuber to 31 of March Monday to Sunday 8:00 a.m. to 8:00 p.m.
1st of April to 30 de September Monday to Friday 8:00 a.m. to 8:00 p.m.

Providers Service

787.620.2535 (Metro Area)
1.800.981.4766 (Toll Free)

Monday to Sunday 8:00 a.m. to 5:00 p.m.
Saturday 8:00 a.m. to 1:00 p.m.