Grievances form
Appeals request - about your Medical Care and Services
Complete and send your form to:
Fax787-620-7765
WriteMCS Advantage, Inc.Grievances & Appeals DepartmentPO Box 195429San Juan, PR 00919-5429
Learn about our request for Appointment of Representative:
Press here to fill the CMS Appointment of Representative Form.
General Instructions to complete MCS Classicare Appointment of Representative Form.
You may appoint any person to act on your behalf to file a grievance or an appeal. You must sign, date, and complete a representative form called "Appointment of Representative". This authorization will be included with each grievance or appeal and will be valid for one (1) year from the date that the form is signed by both: you and your representative. In all future cases, a photocopy of the signed representative form must be submitted to continue representation.
Please be sure to include all the information requested in the Appointment of Representative Form:
For assistance on how to complete these applications, you may contact the Service Call Center at 1-866-627-8183 or TTY 1-866-627-8182 (for people with hearing impairments) Monday to Sunday from 8:00 a.m. to 8:00 p.m.
Guidance and sales 1.866.627.8181
Metropolitan area 787.620.2528 Toll-free 1.866.627.8181 People with hearing impairments (TTY) 1.866.627.8182
Our service schedule is Monday to Sunday from 8:00 a.m. to 8:00 p.m. to 8:00 p.m. from October 1 to March 31. Our service schedule from April 1 to September 30 are Monday to Friday from 8:00 a.m. to 5:00 p.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 4:30 p.m.